Politica di Cancellazione
Last updated: March 2026
We understand that travel plans can change. You may cancel any transfer or private ride free of charge up to 3 hours before the scheduled pickup time. Within that 3-hour window the full amount is charged, so our professional chauffeur partners — who have reserved their schedule exclusively for your booking — are fairly compensated for the short notice.
Cancellation Windows — Transfers & Private Rides
| Cancellation Window | Refund | Notes |
|---|---|---|
| 3 hours or more before pickup | 100% | Full refund, no questions asked. |
| Less than 3 hours before pickup | 0% | No refund. Full charge applies. |
| No-show — standard pickup | 0% | Full charge applies. Chauffeur waits 15 minutes after the scheduled pickup time. |
| No-show — airport pickup | 0% | Full charge applies. Chauffeur waits 60 minutes after landing to allow time for customs and luggage retrieval. |
| Tour requests (lead stage) | 100% | Tours are price-on-request. No charge until offer is accepted. |
How to Cancel
- Log in to your GIORIZZ account at giorizz.com/login
- Navigate to My Bookings and select the booking to cancel
- Click "Cancel Booking" and confirm
- You will receive a cancellation confirmation via email
Alternatively, contact us directly for assistance cancelling any booking.
Refund Processing
Eligible refunds are processed within 5-10 business days to the original payment method. Processing times may vary depending on your bank or card issuer. GIORIZZ does not charge any cancellation processing fee.
Force Majeure & Exceptional Circumstances
In cases of flight delays, severe weather, medical emergencies, or other circumstances beyond your control, we evaluate cancellation requests on a case-by-case basis with full flexibility. Please contact us immediately if you experience such a situation.
Have questions?
Our team is available 24/7 to assist with any cancellation.
Contact Support